Introduction to the Terms and Conditions
These terms and conditions (which may be modified from time to time) are applicable to all direct or indirect services available online, through any mobile device, by email or by phone. By accessing, browsing and using our website (mobile) or any of our applications available through platforms (hereinafter referred to collectively as the "Platform") and / or making a reservation, you agree to have read, understood and be in accordance with the terms and conditions shown below (including the privacy policy).
These pages, their content and infrastructure, and the online accommodation reservation service (including the service to facilitate payments) that we provide on these pages and through this website are owned, managed and provided by Quepasahub.com and are available to you only for your personal, non-commercial (B2C) use, in accordance with the terms and conditions specified below. The relationship we have with the Travel Suppliers is governed by different terms and conditions that make up the business relationship (B2B) that we have with each of the Travel Suppliers. Each Travel Provider acts professionally with Quepasahub.com when offering their product and / or service on or through Quepasahub.com(both for business-to-business ("B2B" ) and / or the business-to-consumer relationship ("B2C")). Please note that Travel Suppliers may provide, declare applicable and / or request (acceptance of), in addition to the conditions and fine print that appears on the website, their own terms and conditions (of delivery / shipping / transport / use) and rules of use, access and consumption of the Trip (which may include disclaimers and limited liability).
Definitions
"Quepasahub.com", "we", "us" or "our" refers to Quepasahub.com, a company, incorporated under the laws of the Spain and with registered office at Avenida Maritima 25 Puerto Santiago S7C de Tenerife 38683 . The term "Platform" refers to the app and the (mobile) website where the Travel Service that is owned, controlled, managed, maintained and / or hosted by Quepasahub.com is available. The term "Travel" refers to the different types of products and services of the Travel Provider that can be ordered, acquired, purchased, paid for, rented, offered, reserved, combined or consumed.
"Travel provider" refers to provider of accommodation (eg hotel, motel, apartment, bed and breakfast, owner), tourist attractions (eg parks, theme parks, museums, sightseeing), transportation provider (eg rental of cars, cruises, trains, airport shuttle service, bus routes, transfers), tour operators, travel insurance and any other product or service related to travel that, from time to time, is available on the Platform for booking a trip (either B2B or B2C).
"Travel Service" refers to online purchasing, requesting, booking or payment services (including service to facilitate payments) offered or provided by Quepasahub.com with respect to various products and services made available by Travel Providers. on the Platform from time to time.
"Travel reservation" refers to the request, purchase, payment or reservation of a Travel.
1. Service
Through the Platform, we (Quepasahub.com and its affiliated (distribution) partners) provide an online platform through which Travel Providers can advertise, advertise, sell, promote and / or offer (as applicable) its products and services to be requested, bought, reserved, rented or contracted, and through which those who visit the Platform can discover, search, compare, request, reserve, buy or pay (that is, the Travel Service) . By using the Travel Service (for example, when making a Travel Reservation through the Travel Service), you establish a direct (legally binding) contractual relationship with the Travel Provider in which you have booked or to whom you have purchased a product or service (as applicable). From the moment you make your travel reservation, we act solely as an intermediary between you and the Travel Provider. We transmit the relevant details of the Travel Reservation to the Travel Provider (s) and send you a confirmation email on behalf of the Travel Provider. Quepasahub.com does not (re) sell, rent or offer any type of (travel) product or service.
The following information applies to customers in the European Economic Area (" EEA "), Switzerland and the United Kingdom. We ask Travel Providers around the world to indicate to us by means of a self-declaration - in the context of EU consumer rights law - whether they act as private hosts (not merchants) or as professional hosts (merchants). If a Travel Provider tells us that they are a private host (or do not expressly communicate anything to us in this regard, but based on the information we have available we cannot clearly categorize them as a professional host), said Travel Provider will receive the label "Managed by particular"in the search results of the page and the following explanation will be added:
"This property is managed by a private individual. EU consumer rights law affecting professional hosts may not apply. Hosts who have registered with Quepasahub.comas private individuals are people who rent their property or accommodations for reasons unrelated to their trade, business or profession. They are not professional hosts in legal terms (such as a global hotel chain) and therefore are not governed by the same consumer protection standards as EU law. But Don't worry, Quepasahub.comoffers you the same customer service as any other stay. This does not mean that your stay or experience will be different than when you book with a professional host. "
Travel Providers who do not have the private host label on our Platform act, to the best of our knowledge and belief, as professional hosts under EU consumer rights law. The qualification of "private host" is only relevant for the purposes of EU legislation on consumer rights and has no relevance for tax purposes, including VAT or any other similar indirect tax borne with reference to value added, sales and / or consumption.
When providing our Travel Service, the information we display is based on information provided to us by Travel Providers. As such, Travel Providers who advertise and promote their Trips on the Platform have access to our systems and an extranet through which they are fully responsible for updating rates / charges / prices, availability, terms and conditions, and other. relevant data that appears on our Platform. Although we try to make our Travel Service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and / or partial server outages or repairs, updates and maintenance of our Platform or other reasons), inaccurate, misleading or false information, or lack of information. Each Travel Provider is responsible at all times for the precision, accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, rating or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (primary or supplementary) available, unless explicitly stated or stated otherwise. inaccurate, misleading or false information, or lack of information. Each Travel Provider is responsible at all times for the precision, accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, rating or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (primary or supplementary) available, unless explicitly stated or stated otherwise. inaccurate, misleading or false information, or lack of information. Each Travel Provider is responsible at all times for the precision, accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, rating or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (primary or supplementary) available, unless explicitly stated or stated otherwise. the accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, rating or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (primary or supplementary) available, unless explicitly stated or stated otherwise. the accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, rating or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (primary or supplementary) available, unless explicitly stated or stated otherwise.
Our Travel Service is available for personal, non-commercial use only. Therefore, it is not allowed to resell, deep-link, use, copy, monitor (eg spider, scrape), display, download or reproduce the content, information, software, reservations, tickets, products or the services available on our Platform for any commercial or competitive activity or purpose.
2. Pricing
The prices offered by the Travel Providers on our Platform are very competitive. All prices for your Trip are shown including VAT / sales taxes and any other taxes (subject to changes in said taxes), unless otherwise indicated on our Platform or in the confirmation ticket / email . Ticket prices are per person or group and are subject to the validity indicated on the ticket, if applicable. Fees and taxes (including tourism / municipal) may be collected by the Travel Provider in case of no-show or cancellation.
Sometimes on our Platform there is a cheaper rate for a specific service, product or stay. However, these rates made available by Travel Providers may carry special restrictions and conditions, for example regarding cancellation and reimbursement. Check the data and conditions of the reservation, the corresponding service or product in detail to know the conditions before making the reservation.
We want you to pay the best possible price for the product or service you have chosen. The currency exchange is for informational purposes only. It does not show an accurate or up-to-date amount as exchange rates may vary.
Obvious errors (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not marked as such, you cannot derive any responsibility in case of obvious errors.
Offer from a partner
Quepasahub.com may show offers that are not from Travel Providers, but from a company that collaborates with Quepasahub.com, such as another platform (Offer from a partner). Offers from a partner will be clearly displayed and distinguished from other offers from Travel Providers and will have the special conditions mentioned below, unless otherwise specified on our Platform:
- Price conditions: those shown on our Platform.
- Advance payment: you will pay securely on Quepasahub.com when you make your reservation.
- No changes: once the reservation is finished, your personal data or those of the reservation cannot be modified. Requests can be made directly to the accommodation, but are not guaranteed.
- Unable to combine with other offers: no other incentives, prizes or promotions can be applied to the reservation.
- Inability to leave a comment: the client will not be able to leave a comment on our Platform.
3. Privacy and cookies
Quepasahub.com respects your privacy. Check our Privacy for more information.
4. Free service for users
Unless otherwise stated, our service is free for users because, unlike others, we do not charge you for our Travel Service or add (reservation) supplements to the price. You will pay the Travel Provider the amount indicated in the Travel Reservation (in addition to charges not included in the price, such as relevant applicable taxes, tax receipts and supplements (if applicable)).
Travel Providers pay a commission (a small percentage of the product price (eg room price)) to Quepasahub.com after the end user has made use of the Travel Provider's service or product (eg after that the client has hosted (and paid for) the accommodation). Travel Providers can improve their position in the ranking by increasing their commission (Extra Visibility). The use of the Extra Visibility (increasing the amount of the commission for a better position in the ranking) is at the discretion of each Travel Provider and can be used from time to time and depending on the product offered. The ranking algorithm will take into account the increase in commission when determining the Default Ranking. Preferred accommodations pay a higher commission in exchange for a better position in the ranking.
Only Travel Providers that have a business relationship with Quepasahub.com(through a contract) will appear available on the Platform (for the promotion of their B2B and / or B2C product). Quepasahub.com is not an open platform (like Amazon or eBay) on which users can advertise their products (it is not a C2C platform); Quepasahub.com does not allow non-professional parties to offer or sell its products on or through Quepasahub.com.
5. Credit card or bank transfer
If applicable and available, some Travel Providers offer the ability to pay for Travel Reservations (in whole or in part, depending on the Travel Provider's payment terms) to the Travel Provider during the Travel Reservation process using a secure online payment system (as long as your bank offers and supports it). For some products and services, Quepasahub.com facilitates (through external payment processors) the payment of the corresponding services or products (that is, the service to facilitate payments) for and on behalf of the Travel Provider (Booking .com never acts or functions as an official seller). Payment is processed securely from your credit / debit card or from your account to the hosting provider's account using a third-party payment processor. All payments provided by us for and on behalf of, and transferred to the Travel Provider will constitute in each case a payment from you (partial) of the price of the reservation of the corresponding product or service as a final settlement of each price (partial) owed and paid. You will not be able to claim said amounts paid.
For some (non-refundable) fares or special offers, the Travel Provider may require payment in advance by bank transfer (if available) or by credit card. In that case, your credit card may be pre-authorized or a charge may be made (sometimes without the option of reimbursement) once the Travel Reservation has been made. Please, carefully consult the details (of the reservation) of the product or service of your choice to know the special conditions before making the travel reservation. You will not hold Quepasahub.com responsible for any charges (authorized,
In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit card issuers assume the risk and cover all the costs resulting from such fraud or misuse, which sometimes , may be subject to a franchise (normally EUR 50 or the equivalent in local currency). In the event that the credit card issuing company or the bank charges you said franchise due to unauthorized transactions resulting from a reservation made on our Platform, we will pay you said franchise, up to a total amount of 50 EUR (or the equivalent in your local currency). In order to be compensated, report this fraud to the company that issued your credit card (in accordance with their rules and procedures) and contact us immediately. Please provide us with proof of the excess paid (eg, policy of the credit card issuing company). This compensation only applies to reservations made by credit card using the secure server of Quepasahub.com and to the unauthorized use of your credit card due to our breach or negligence, for which you are not responsible, during the use of the secure server. .
6. Payment in advance, cancellation, no show (no show) and take into account
By making a Travel Reservation with a Travel Provider, you accept their cancellation and no-show conditions (if you do not show up) of the Travel Provider, as well as other additional terms and conditions (delivery) of said Travel Provider that may affect your Trip (including the section to be taken into account by the Travel Provider made available on our Platform and the corresponding conditions of the Travel Provider). This includes the services and / or products offered by the Travel Provider. Check the terms and conditions of delivery / purchase / use / transport of the Travel Provider directly with said Travel Provider. The general cancellation and no-show conditions of each Travel Provider are available to you on our Platform, both on the Travel Provider information pages and during the booking process and in the confirmation email or at the ticket (if applicable). Please note that some rates or special offers do not allow changes or cancellations. In case of no show (no show) or cancellations with charges, the Travel Provider may apply the tourist / municipal tax. Check the data of each product or service to see the conditions before making the reservation. Keep in mind that a Travel Reservation that requires the payment of a deposit or advance payment (total or partial) can be cancelled (without the need for prior notice) at the moment in which (the rest of) the pending amounts of payment cannot be collected in full on the relevant date, in accordance with the Travel Provider's payment terms and booking conditions. The cancellation and prepayment conditions may vary according to the product or service of each Trip. Read carefully the section To be taken into account (below the types of Trip or at the bottom of the page of the Travel Provider on our Platform) and the additional information in your booking confirmation to check the additional conditions that the Provider may apply travel (eg in relation to age requirements, deposit, extra / no cancellation supplements for group bookings, extra beds / breakfast not included, pets / cards accepted). Delays in payment, wrong bank details, credit or debit card details,
If you wish to review, modify or cancel your Travel Reservation, consult the confirmation email and follow the instructions indicated. Please note that cancellation supplements may be applied according to the cancellation, payment (in advance) and no show (if you do not show up) conditions of the Travel Provider or that you may not benefit from the refund of the amount paid (in advance ). We recommend that you read these conditions carefully before making the reservation and that you remember to make subsequent payments on time as they may be necessary for the reservation.
If you are going to be late or late on the day of check-in or if you arrive the next day, make sure to communicate this (promptly and in good time) to the Travel Provider, so that they know when you will arrive and thus avoid them cancelling your (Reservation ) Travel or they charge you the supplement for no-show. Quepasahub.com is not responsible for the consequences of your delay, or for any cancellation or no-show fee that the Travel Provider may make.
7. Communication (additional)
By making a Travel Reservation, you agree to receive (i) an e-mail, which we can send you shortly before your arrival date, where you will find information about the destination and other information and offers (including offers from third parties, as long as you have accepted to receive them), that are relevant to your (Booking) Trip and destination, (ii) an e-mail after arrival to assess (the experience with) the Travel Provider and the Travel Service, and (iii) a e-mail, which we can send you after your stay, inviting you to complete an opinion form. Check our privacy and cookies policy for more information about how we can contact you.
Quepasahub.com disclaims any liability in connection with any communication with the Travel Provider on or through its platform. You will not obtain any right of any request to, or communication with the Travel Provider or (any form of) acknowledgment of receipt of any communication or request. Quepasahub.com cannot guarantee that the Travel Provider (due and timely) will receive / read, comply with, execute or accept any request or communication.
In order to properly complete and secure your Travel Reservation, you need to use a correct email address. We are not responsible for (and do not have any obligation to verify) any errors or misspellings in the email address or any telephone number (mobile) or credit card number that is inaccurate or erroneous.
Any complaint or claim against Quepasahub.com or with respect to the Travel Service it provides must be made immediately, or at most, within 30 days after the expected date of consumption of the product or service (for example, the date output). Any complaint or claim submitted outside the 30-day period may be rejected and the complainant will lose all right to any type of compensation (for damage or cost).
Due to continuous updates and adjustments in rates and availability, we highly recommend taking screenshots when making a reservation to support your argument (if necessary).
Notice for consumers in the European Economic Area: it is recommended that you first inform us of any claim through Customer Service. If that does not solve the problem, you can file the complaint through the European Union's online dispute resolution platform, which you will find here: http://ec.europa.eu/odr .
8. Ranking, preferred accommodation program, stars and comments
We want to show you search results that are relevant to you, and to do so we offer a personalized default ranking of the Travel Providers on our Platform. You can browse this ranking, use the filters or sort by an alternative ranking, so you can modify how the search results are presented and see the ranking ordered according to other criteria. We use various algorithms to obtain the results of the default ranking, and this process is constantly evolving.
Quepasahub.com has identified these parameters as those most closely related to finding a suitable Travel Provider, and therefore prioritizes those parameters in the algorithms (main parameters): your personal search history, the number of times you have entered the page of an accommodation from the search results page (known as "click-through" or "CTR"), the number of reservations in relation to the number of visits to the page of the Travel Provider on the Platform (the "Conversion"), or the gross and net bookings (including and excluding cancellations, respectively) of a Travel Provider. Conversion and CTR can be affected by other (independent) factors such as customer feedback score (aggregate scores and components), the availability, terms, (competitive) prices, content quality and other characteristics of the Travel Provider. The percentage of commission paid by the Travel Provider, as well as other benefits for us (eg, commercial agreements with the Travel Provider or with strategic partners), may also affect the default ranking, as well as the Provider's history. of travel in relation to the punctuality in the payments. The Travel Provider can also influence its ranking by participating in certain programs . The percentage of commission paid by the Travel Provider, as well as other benefits for us (eg, commercial agreements with the Travel Provider or with strategic partners), may also affect the default ranking, as well as the Provider's history of travel in relation to the punctuality in the payments. The Travel Provider can also influence its ranking by participating in certain programs (which may be updated from time to time) such as the Genius program, offers, the Preferred Accommodation program or the Extra Visibility program (the latter two imply that the Travel Provider trip pays us a higher commission). the quality of the content and other characteristics of the Travel Provider. The percentage of commission paid by the Travel Provider, as well as other benefits for us (eg, commercial agreements with the Travel Provider or with strategic partners), may also affect the default ranking, as well as the Provider's history. of travel in relation to the punctuality in the payments. The Travel Provider can also influence its ranking by participating in certain programs (which may be updated from time to time) such as the Genius program, offers, the Preferred Accommodation program or the Extra Visibility program (the latter two imply that the Travel Provider trip pays us a higher commission). As well as other advantages for us (eg, commercial agreements with the Travel Provider or with strategic partners), they may also affect the default ranking, as well as the Travel Provider's history in relation to the punctuality of payments. The Travel Provider can also influence its ranking by participating in certain programs (which may be updated from time to time) such as the Genius program, offers, the Preferred Accommodation program or the Extra Visibility program (the latter two imply that the Travel Provider trip pays us a higher commission). As well as other advantages for us (eg, commercial agreements with the Travel Provider or with strategic partners), they may also affect the default ranking, as well as the Travel Provider's history in relation to the punctuality of payments. The Travel Provider can also influence its ranking by participating in certain programs (which may be updated from time to time) such as the Genius program, offers, the Preferred Accommodation program or the Extra Visibility program (the latter two imply that the Travel Provider trip pays us a higher commission).
Quepasahub.com does not determine the star rating of accommodations displayed on Quepasahub.com. Star rating is determined by the accommodations themselves or by an independent (objective) star rating provider. Offers are displayed based on the number of stars (from low to high or high to low) that providers provide to Quepasahub.com. According to (local) regulations, the star rating is assigned by an (independent) third party, for example, a hotel rating organization (official), or based on the opinion of the accommodation providers themselves, without taking into account objective criteria. Quepasahub.com does not impose formal obligations on star ratings nor does it review them. In general,
To make it easier for customers to find the option that best suits their travel preferences, Quepasahub.com can assign a quality rating to certain properties, which will be determined by Quepasahub.com . Only customers who have stayed at the Establishment will receive an invitation from Quepasahub.com to comment on their stay at the corresponding accommodation and rate some aspects of their stay, or they may receive a request to rate it during their stay. Customer feedback (including feedback submitted during their stay) may (a) be uploaded to the Travel Provider information page on our Platform for the sole purpose of sharing your opinion on the level of service and quality of the Travel Provider. travel with (future) clients. Quepasahub.com may also (b) use them (partially or completely) at its discretion (eg for marketing, promotion or service improvement) on our Platform or on social platforms, newsletters, special offers, applications or other channels used or owned by Quepasahub.com or our business partners. In order to provide and maintain the most recent (and therefore most relevant) reviews, comments can only be submitted within a limited period (3 months) after the stay, and each comment will only be available for a limited period (up to 36 months) after it is published. The default order of comments is by submission date, although it can be altered by some criteria (such as language or ratings with comments), in which a customer's comment that [always] leaves full and detailed comments (also known as "Reporter on duty") may appear in first position. You have the option to choose different ways to sort and filter comments (for example, by type of trip, date, language or score). Quepasahub.com allows the Travel Provider to respond to comments. We reserve the right to modify, reject or delete comments at our sole discretion as long as they do not comply with the conditions of the comments that we have established. Quepasahub.com does not compensate or offer any kind of rewards to customers for completing a review. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. Language or punctuation) Quepasahub.com allows the Travel Provider to respond to comments. We reserve the right to modify, reject or delete comments at our sole discretion as long as they do not comply with the conditions of the comments that we have established. Quepasahub.com does not compensate or offer any kind of rewards to customers for completing a review. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. Quepasahub.com allows the Travel Provider to respond to comments. We reserve the right to modify, reject or delete comments at our sole discretion as long as they do not comply with the conditions of the comments that we have established. Quepasahub.com does not compensate or offer any kind of rewards to customers for completing a review. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. Reject or delete comments at our sole discretion as long as they do not comply with the conditions of the comments that we have established. Quepasahub.com does not compensate or offer any kind of rewards to customers for completing a review. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. reject or delete comments at our sole discretion as long as they do not comply with the conditions of the comments that we have established. Quepasahub.com does not compensate or offer any kind of rewards to customers for completing a review. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. Quepasahub.com is committed to using the best resources to monitor and remove comments that are obscene, mention a personal name or refer to theft of items.
Quepasahub.com will not accept comments that:
- Include obscene, sexually explicit expressions, violent, discriminatory or threatening content
- Mention specific people, or personal attacks on staff members
- Promote illegal activities (eg drugs, prostitution)
- Include web pages, emails, phone numbers, credit card details
- Address sensitive political issues
Quepasahub.com and the Travel Provider may terminate the relationship for any reason (such as in the event of a breach of contract or bankruptcy), with the corresponding notice agreed between the parties.
9. Disclaimer
In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only liable for direct damages that you suffer, pay or incur due to defects attributable to our obligations in reference to our services, Up to a total amount of the cost of your Travel Reservation, as indicated in the confirmation email (either for an event or for a series of events).
However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliates, licensees, proxies, or other persons involved in the creation, sponsorship process and promotion of the website and its contents will be responsible for: (i) losses or punitive, special, indirect or consequential damages, losses of production, profits, income, contracts, as well as losses or damages of customers or reputation and losses of demands; (ii) errors related to the description of the information (including information on prices, availability and ratings) of the Travel Provider on our Platform; (iii) services provided or products offered by the Travel Provider or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) that you suffer, contract or pay, arising from or related to the use, unavailability or delay of our Platform; or (v) any type of injury (personal), death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) that you suffer, contract or pay, whether due to (legal) acts , errors, infractions, negligence (obvious), deliberate professional misconduct, omissions, breaches, misrepresentation, objective or tort liability (in whole or in part) attributable to the Travel Supplier or other business partners (including any of its employees, directors, staff, proxies, representatives,
Quepasahub.com is not responsible (and disclaims any responsibility) for the use, validity, quality, relevance, adequacy and disclosure of the Trip and makes no representations, warranties or conditions of any kind in this regard, whether implicit, regulatory or of any other type, including any implied warranty of merchantability, title, non-compliance or fitness for a specific purpose. You agree and agree that the relevant Travel Provider is solely responsible and assumes all responsibility and liability regarding the Travel (including any warranties and representations made by the Travel Provider). Quepasahub.com is not the (re) seller of the Trip. Complaints and claims regarding the Trip (including everything related to the price offered (which may be special or a promotion), conditions or specific requests made by Clients) must be arranged with the Travel Provider. Quepasahub.com is not responsible and declines all responsibility with respect to such complaints, claims and (product) obligations.
Whether the Travel Provider has charged you for your Trip, or if we facilitate the payment of the price (of the Trip), you agree that the Travel Provider is, at all times, responsible for the collection, retention, shipment and payment of the applicable taxes on the total amount of the price (of the Trip) to the pertinent tax authorities. Quepasahub.com is not responsible for sending, collecting, withholding or paying taxes on the price (of the Trip) to the relevant tax authorities. Quepasahub.com does not act as the official seller of any product or service available on the Platform.
By uploading photos or other images to our system (for example, by submitting a comment) you certify, warrant and confirm that you are in possession of the copyright of the photo / image and that you agree to Quepasahub.com using such photo or image on their websites (mobile), apps and promotional materials (online and offline), as well as in any publication that Quepasahub.com deems appropriate. You are granting Quepasahub.com a non-exclusive, universal, irrevocable, unconditional and permanent right, as well as the license to use, reproduce, show, make reproduce, distribute, sublicense, communicate and facilitate the photos / images in the way that Booking .com deems appropriate. When uploading these photos / images, The person who uploads them accepts the legal and moral responsibility for each and every one of the legal claims made by a third party (including, but not limited to, the owners of the accommodation) as a result of the use and publication of the photos / images by part of Quepasahub.com. Quepasahub.com does not own or endorse in any way the photos / images that are uploaded. The veracity, validity and right of use of all photos / images will be assumed by the person who has uploaded the photo, and will never be the responsibility of Quepasahub.com. Quepasahub.com denies any responsibility or liability for published photographs. The person who has uploaded the photos guarantees that the photos / images do not contain any viruses, Trojans or infected files, as well as any pornographic, illegal, obscene, offensive, objectionable or inappropriate material, and that it does not infringe the rights (of intellectual property, copyright or privacy) of third parties. Any photo / image that does not meet the aforementioned requirements will not be published and / or may be removed by Quepasahub.com at any time and without prior notice.
Quepasahub.com has the right to deny or limit, with immediate effect, access to our Platform, our (customer) service or your Quepasahub.com account, or to cancel a confirmed reservation or prevent you from making a reservation in the event of reasonable suspicion or alleged case of (i) fraud or abuse, (ii) non-compliance with applicable laws or regulations, (iii) non-compliance with the values and standard from Quepasahub.com, (iv) illegal or inappropriate behaviour, including, but not limited to: violence, threats, harassment, discrimination, hate speech, recklessness, invasion of privacy, human trafficking, exploitation of minors or obscenities related to Quepasahub.com(including its employees and agents), the Travel Provider (including its employees and agents) or third parties, or (v) other circumstances that, in the sole discretion of Quepasahub.com, reasonably justify that Booking .com take any of the measures mentioned above.
10. Intellectual property rights
Unless otherwise indicated, the software necessary for our services or available or used by our Platform and the intellectual property rights (including copyrights) of the content and information, as well as the material on our Platform belong to Quepasahub.com, its Travel Providers or distributors.
Quepasahub.com exclusively reserves the ownership of all rights, title and interest in (all intellectual property rights of) (the appearance (including infrastructure) of) the Platform where the service is available (including customer comments and translated content), and you do not have the right to copy, collect, link to, publish, promote, sell, integrate, use, combine or use the content (including translations and customer feedback) or our brand without permission in our writing. To the extent that you want to use (fully or partially) our (translated) content (including customer comments) or are the owner of any intellectual property rights of the Platform or any (translated) content or customer comments, You hereby transfer and assign all intellectual property rights to Quepasahub.com. Any type of misuse or any type of action or behaviour mentioned above will constitute an infringement of our intellectual property rights (including copyright and database rights).
11. Applicable laws, jurisdiction and conflict resolution
Both these terms and conditions and the provision of our services will be governed and interpreted in accordance with Spanish law. Without prejudice to the legislation chosen, a natural person who uses any of our services with a purpose that may be considered outside of his commercial or professional activity (hereinafter, the "consumer") may be subject to the mandatory provisions of the legislation of your country of habitual residence (that is, the provisions that, according to the regulations of that country, must be applied independently of this clause of choice of applicable law; hereinafter, the "Mandatory Provisions"). Any dispute arising from these general terms and conditions and from our services will be resolved only in the competent courts of Tenerife, Spain . Without prejudice to the jurisdiction clause, a consumer may also initiate legal proceedings on the application of the relevant Mandatory Provisions in the courts of the country where their domicile is stated, and proceedings against a consumer may only be initiated in the courts of their country. Country of residence. Notice for consumers in the European Economic Area: it is recommended that you first inform us of any claim through the Customer Service. If that does not solve the problem, you can file the claim through the European Union's online dispute resolution platform, which you will find here:
The original English version of these terms and conditions has been translated into other languages. The translated version is a courtesy and unofficial translation; therefore no rights can be extracted from the translation. In the event of a dispute over the content or interpretation of the terms and conditions, as well as in the event of conflicts, contradictions or discrepancies between the English version and the other versions in other languages, the English version of these terms shall prevail and it is conclusive to the extent permitted by law. You can check the English version on our Platform (by selecting the language) or ask us in writing to send it to you.
If any provision of these terms and conditions is or becomes invalid or non-binding, you will continue to be bound by the other provisions mentioned. If this occurs, the invalid provision must be complied with to the maximum extent permitted by applicable law and, as far as possible, an effect similar to that of the invalid or non-binding provisions will be accepted, in accordance with the content and purpose of these terms and terms.
